At Dubai Plaza Rawalpindi, we aim to provide our customers with a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund under the conditions mentioned below.
Customers can request a return within a reasonable time after receiving the product. Once the return request is approved, instructions will be provided for returning the product.
To ensure a smooth and hassle-free return process, please review the requirements below:
- The product must be in its original condition – unused, unworn, unwashed and free from damage.
- The product should include all original items such as tags, manuals, warranty cards, accessories, and invoice (if provided).
- Products must be returned in their original packaging or box to prevent damage during shipping.
- Any product that appears used, damaged, or missing items may not be eligible for return.
Once we receive the returned item, it will go through a quality inspection. If the product meets our return conditions, the refund will be processed within a few business days.
- If the returned item does not meet our return conditions, the refund request may be rejected.
- If the return request is rejected, the product may be returned back to the customer.
- Repeated failed delivery attempts may result in cancellation of the order.
If you have any questions about returns or refunds, feel free to contact our support team.
Phone: 0321 1470834
Email: dubaiplazarawalpindi@gmail.com
Location: Rawalpindi, Pakistan